Privacy Policy

Introduction

Vista Living is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our apartment rental services or interact with our website.

We understand that you trust us with sensitive information when searching for residential accommodations, and we take that responsibility seriously. This policy outlines our practices and your rights regarding your personal information.

Information We Collect

Personal Information You Provide

When you use our services, we collect information that you directly provide to us, including:

• Name and contact details (email address, phone number, mailing address)
• Residential preferences and requirements
• Employment information and financial details relevant to rental applications
• Identification documents required for lease agreements
• Communication preferences and consultation notes
• Any other information you choose to share during consultations

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referral source and clickstream data
• Cookies and similar tracking technologies (see our Cookie Policy for details)

Information From Third Parties

We may receive information about you from:

• Property owners or landlords during rental applications
• Background check services (with your consent)
• Professional references you provide
• Public records relevant to rental applications

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery

• Providing apartment rental consultation and search services
• Arranging property viewings and coordinating with landlords
• Facilitating lease agreements and rental applications
• Managing ongoing client relationships and support

Communication

• Responding to inquiries and providing customer support
• Sending service updates and appointment reminders
• Sharing property listings and rental opportunities
• Providing market insights relevant to your search (with your consent)

Legal and Compliance

• Complying with legal obligations and regulations
• Verifying identity and preventing fraud
• Maintaining records as required by law
• Resolving disputes and enforcing agreements

Business Operations

• Improving our services and website functionality
• Analyzing service usage and customer preferences
• Training staff and quality assurance
• Internal record-keeping and business analytics

Data Sharing and Disclosure

We share your personal information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist with business operations, including background check services, legal advisors, and technology providers. These providers are contractually obligated to protect your information and use it only for specified purposes.

Property Owners and Landlords

When you express interest in a property, we share relevant information with the property owner or landlord as necessary to facilitate viewings and rental applications. We share only information required for these purposes.

Legal Requirements

We may disclose your information when required by law, legal process, or to protect our rights, your safety, or the safety of others. This includes compliance with court orders, government requests, or fraud prevention.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers with restricted access controls
• Regular security assessments and updates
• Staff training on data protection and confidentiality
• Secure document handling and disposal procedures

While we strive to protect your information, no method of transmission or storage is completely secure. We encourage you to take precautions when sharing sensitive information online.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Client records: 7 years after service completion (for legal and tax purposes)
• Lease documentation: Duration of lease plus 7 years
• Communication records: 3 years from last contact
• Website analytics: 25 months

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention procedures.

Your Privacy Rights

Under applicable data protection laws in Taiwan and international standards, you have the following rights:

Right to Access

You can request a copy of the personal information we hold about you and receive information about how we process it.

Right to Rectification

You can request correction of inaccurate or incomplete personal information.

Right to Erasure

You can request deletion of your personal information in certain circumstances, subject to legal retention requirements.

Right to Data Portability

You can request your personal information in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing of your personal information for direct marketing purposes or based on legitimate interests.

Right to Withdraw Consent

Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

International Data Transfers

While we primarily operate in Taiwan, some of our service providers may be located in other countries. When we transfer personal information internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms to protect your information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email (if we have your email address) or by posting a notice on our website.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this policy periodically to stay informed about how we protect your information.